Frequently Asked Questions

No. You can browse and purchase products without creating an account. However, creating an account allows you to enjoy a faster checkout experience, view your order history, track deliveries, and receive updates on promotions and new product releases.

Simply browse our range of wines, craft beers, spirits, RTDs, ciders and alcohol-free beverages, add your chosen products to your cart, and proceed to checkout. Follow the prompts to complete your payment securely online.

We accept major credit and debit cards and any additional payment methods displayed during checkout.

Yes. All prices displayed on our website are in New Zealand Dollars (NZD) and include GST unless otherwise stated.

We currently deliver throughout New Zealand using trusted courier and delivery partners.

Delivery times vary depending on the supplier, product availability, and your location. Most orders are delivered within a few business days, although rural deliveries may take longer.

Yes. Once your order has been dispatched, tracking details will be emailed to you where available.

For alcohol deliveries, the recipient may need to be present and provide valid identification if requested. Delivery drivers may leave a calling card or arrange a redelivery if no eligible recipient is available.

Yes. You may purchase products and have them delivered directly to another recipient within New Zealand. Please note that age verification requirements still apply for alcohol deliveries.

Yes. We take care to ensure products are securely packaged to help protect them during transit.

Yes. Barrell & Vine only sells alcohol to persons aged 18 years or older. By placing an order, you confirm that you are legally entitled to purchase alcohol in New Zealand.

Yes. We reserve the right to request proof of age and identity at any stage of the ordering or delivery process.

No. Alcohol will only be delivered in accordance with New Zealand liquor licensing laws. Deliveries may be refused if age verification requirements cannot be met.

Barrell & Vine is a marketplace that connects customers with independent wineries, breweries, distilleries, cider producers and beverage suppliers throughout New Zealand.

Some orders may contain products supplied by different producers. In these cases, items may be shipped separately and arrive on different days.

If a product becomes unavailable, we will contact you to discuss alternative options, partial fulfilment, store credit, or a refund.

If there is an issue with your order, please contact us as soon as possible. We will work with you to resolve the matter in accordance with the Consumer Guarantees Act and other applicable New Zealand consumer laws.

Please contact us within 48 hours of delivery and include photographs of the damaged item and packaging where possible. We will work with you to arrange a replacement, credit, or refund where appropriate.

Please contact us immediately if you need to modify or cancel an order. Once an order has been processed or dispatched, changes may not be possible

The Barrell & Vine Club is our free membership programme that provides access to exclusive offers, product updates, producer stories, new releases and special promotions.

Simply enter your email address using the sign-up form on our website.

Yes. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.

Yes. We use secure payment gateways and industry-standard security measures to help protect your personal and payment information.

We collect and use personal information in accordance with our Privacy Policy. Please refer to our Privacy Policy for full details.

If you have any questions, please contact us: Email: enquiry@barrellandvine.co.nz

We are always happy to assist with product enquiries, orders, deliveries, or general questions.