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Frequently Asked Questions

Ordering
Do I need to register to purchase from Barrell & Vine?
No. You can browse and purchase products without creating an account. However, creating an account allows you to enjoy a faster checkout experience, view your order history, track deliveries, and receive updates on promotions and new product releases.
How do I place an order?
Simply browse our range of wines, craft beers, spirits, RTDs, ciders and alcohol-free beverages, add your chosen products to your cart, and proceed to checkout. Follow the prompts to complete your payment securely online.
What payment methods do you accept?
We accept major credit and debit cards and any additional payment methods displayed during checkout.
Are your prices inclusive of GST?
Yes. All prices displayed on our website are in New Zealand Dollars (NZD) and include GST unless otherwise stated.
Delivery
Where do you deliver?
We currently deliver throughout New Zealand using trusted courier and delivery partners.
How long will delivery take?
Delivery times vary depending on the supplier, product availability, and your location. Most orders are delivered within a few business days, although rural deliveries may take longer.
Can I track my order?
Yes. Once your order has been dispatched, tracking details will be emailed to you where available.
What happens if I am not home when my order arrives?
For alcohol deliveries, the recipient may need to be present and provide valid identification if requested. Delivery drivers may leave a calling card or arrange a redelivery if no eligible recipient is available.
Can I send an order as a gift?
Yes. You may purchase products and have them delivered directly to another recipient within New Zealand. Please note that age verification requirements still apply for alcohol deliveries.
Will my products be packaged safely?
Yes. We take care to ensure products are securely packaged to help protect them during transit.
Age Verification & Alcohol Sales
Do I need to be over 18 to purchase alcohol?
Yes. Barrell & Vine only sells alcohol to persons aged 18 years or older. By placing an order, you confirm that you are legally entitled to purchase alcohol in New Zealand.
Will I need to provide identification?
Yes. We reserve the right to request proof of age and identity at any stage of the ordering or delivery process.
Can alcohol be delivered to anyone?
No. Alcohol will only be delivered in accordance with New Zealand liquor licensing laws. Deliveries may be refused if age verification requirements cannot be met.
Products & Suppliers
Who supplies the products sold on Barrell & Vine?
Barrell & Vine is a marketplace that connects customers with independent wineries, breweries, distilleries, cider producers and beverage suppliers throughout New Zealand.
Why might my order arrive in multiple parcels?
Some orders may contain products supplied by different producers. In these cases, items may be shipped separately and arrive on different days.
What if a product is unavailable after I place an order?
If a product becomes unavailable, we will contact you to discuss alternative options, partial fulfilment, store credit, or a refund.
Returns & Refunds
Can I return products?
If there is an issue with your order, please contact us as soon as possible. We will work with you to resolve the matter in accordance with the Consumer Guarantees Act and other applicable New Zealand consumer laws.
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery and include photographs of the damaged item and packaging where possible. We will work with you to arrange a replacement, credit, or refund where appropriate.
Can I cancel or change my order?
Please contact us immediately if you need to modify or cancel an order. Once an order has been processed or dispatched, changes may not be possible
Barrell & Vine Club
What is the Barrell & Vine Club?
The Barrell & Vine Club is our free membership programme that provides access to exclusive offers, product updates, producer stories, new releases and special promotions.
How do I join the Barrell & Vine Club?
Simply enter your email address using the sign-up form on our website.
Can I unsubscribe from the Club?
Yes. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.
Website & Security
Is it safe to shop online with Barrell & Vine?
Yes. We use secure payment gateways and industry-standard security measures to help protect your personal and payment information.
How is my personal information used?
We collect and use personal information in accordance with our Privacy Policy. Please refer to our Privacy Policy for full details.
Contact Us
How can I contact Barrell & Vine?
If you have any questions, please contact us: Email: enquiry@barrellandvine.co.nz

We are always happy to assist with product enquiries, orders, deliveries, or general questions.