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Returns & Refunds Policy

Our Commitment

At Barrell & Vine, we want you to be satisfied with your purchase. If there is a problem with your order, we will work with you to resolve it promptly and fairly in accordance with New Zealand consumer law.

This Returns & Refunds Policy should be read alongside our Terms & Conditions and Delivery Information pages.

Damaged, Faulty or Incorrect Products

If you receive a product that is:

  • Damaged during transit
  • Faulty or defective
  • Incorrectly supplied
  • Incomplete

Please contact us within 7 days of receiving your order.

To help us assess the issue, please provide:

  • Your order number
  • A description of the issue
  • Photographs of the product and packaging where possible

Depending on the circumstances, we may arrange:

  • A replacement product
  • Store credit
  • A partial refund
  • A full refund

Products Damaged During Delivery

While every effort is made to package products securely, damage can occasionally occur during transit.

If your order arrives damaged:

  • Take photographs of the damaged product and packaging.
  • Retain all packaging materials where possible.
  • Contact us as soon as possible.

We will work with the supplier and courier company to resolve the issue.

Incorrect Orders

If you receive a product that differs from what you ordered, please contact us within 7 days of delivery.

Where an error has occurred, we will work with you to arrange a replacement, credit, or refund.

Change of Mind

Due to the nature of alcoholic beverages and food-related products, Barrell & Vine does not generally accept returns or provide refunds for change-of-mind purchases.

Please choose carefully before placing your order.

Taste Preferences

The enjoyment of wine, beer, spirits, cider and other beverages is subjective.

We cannot offer refunds or exchanges simply because a product does not meet your personal taste preferences or expectations.

Opened Products

For health, safety and quality assurance reasons, we generally cannot accept returns of opened products unless:

  • The product is faulty;
  • The product is contaminated;
  • The product does not comply with the Consumer Guarantees Act 1993; or
  • We are otherwise required to do so under New Zealand law.

Order Cancellations

If you wish to cancel or amend an order, please contact us immediately.

  • Orders may be cancelled before they have been processed or dispatched.
  • Once products have been dispatched, cancellation may not be possible.
  • Where cancellation is accepted before dispatch, a refund will generally be processed to the original payment method.

Product Availability

As Barrell & Vine operates a marketplace featuring products from independent suppliers, stock availability can occasionally change.

If a product becomes unavailable after an order has been placed, we may:

  • Contact you regarding an alternative product;
  • Partially fulfil your order and refund unavailable items;
  • Issue store credit; or
  • Provide a full refund for affected items.

Consumer Guarantees Act

Nothing in this Returns & Refunds Policy limits your rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand legislation.

Where products fail to meet the guarantees provided under New Zealand law, you may be entitled to a repair, replacement, refund, or other remedy.

Refund Processing

Approved refunds will generally be processed to the original payment method used for the purchase.

Please allow a reasonable period for your financial institution to process the refund.

Contact Us

If you have any questions regarding returns, refunds or damaged goods, please contact us:

Barrell & Vine
Email: enquiry@barrellandvine.co.nz

Please include your order number and any relevant details so we can assist you as quickly as possible.